ICRCO, Inc. (“iCRco”) values your business and always endeavors to provide high quality products and service. All iCRco products are provided with an initial warranty so you are covered from the date you purchase them. This limited warranty solely applies to new products manufactured by or for iCRco and originally purchased from iCRco or an authorized dealer of iCRco products for your own use. In addition, an extended warranty is available for most new and recently purchased iCRco products for an additional charge.
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Hardware Limited Warranty
iCRco warrants its hardware products to be free of defects in materials and workmanship for a period of one (1) year from the date of original shipment from iCRco subject to the limitations set forth herein. iCRco phosphor plates sold with and for use in iCRco cassettes are warranted to be free of defects in materials and workmanship for a period of three (3) years from the date of original shipment subject to limitations set forth herein. If a product proves to be defective in material or workmanship during the warranty period, iCRco will, at its sole option, repair or replace the product with a similar product. Repaired and replacement products may be or include refurbished or remanufactured parts. Any replacement item assumes the remaining warranty period of the original product. iCRco provides no warranty for any third party hardware or software included with any product or later acquired.
Software Limited Warranty/Support
iCRco warrants that its QPC XSCAN32 software originally provided with any product will substantially conform to iCRco’s specifications and that the media, not including hard drives, on which the software is furnished will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original shipment from iCRco. iCRco’s sole obligation under this warranty is limited to making reasonable efforts to ensure such conformity and to supply you with a corrected version of the software as soon as practical after you have notified iCRco of any non conformity. iCRco does not warrant that the operation of any software will be uninterrupted, glitch or error free or that functions contained in the software will operate in the combinations which may be selected for use by you or meet your requirements. This limited software warranty will be void if the software is modified without the written approval of iCRco or is used outside of the recommended parameters or equipment. iCRco does not provide any warranty or support for any other software.
iCRco agrees to provide one (1) year of telephonic and/or e-mail based support for QPC XSCAN32 software originally provided with any new iCRco product from the date of original shipment from iCRco. All software support shall be limited to making reasonable efforts to resolve iCRco software issues and shall be limited to iCRco’s regular business hours. In addition, iCRco will provide revisions and upgrades to its software upon request (when available) during the first year after the software was originally shipped from the iCRco factory. The initial support period will include support via remote login software (GoToMeeting), only if the customer has access to the Internet from that PC and only if the customer agrees iCRco shall have no liability in connection with its support efforts. Remote login software allows iCRco technical support to remotely access the customer's PC via the Internet for the purposes of rendering technical support. Please note that this warranty, including software support, does not include computer hardware, third party software or operating system or network issues, which are outside the control of iCRco.
Warranty Product Technical Requirements
iCRco requires that all CR, Scanner and/or products requiring PCs be fitted and installed with an uninterruptible power supply (“UPS”). iCRco recommends the APC1000 specification UPS or equivalent. For warranty evaluation and service, iCRco requires the customer to provide a network drop (DSL or Dialup) or the minimum of a phone line accessible by extension cord to the product enabling iCRco technicians to perform remote diagnostics on installed equipment. In addition, each iCRco product must be installed, maintained and operated in accordance with the respective product manual. Failure to comply with these requirements may result in a voided warranty claim.
Requesting Warranty Service
For information on obtaining warranty service, call iCRco’s customer support at (310) 921-9559. In order to evaluate a warranty service request, iCRco requires the following information: the iCRco serial number of the product; a detailed description of the problem; customer name and contact information; product location and operating conditions; a copy of the purchase documents; and sufficient information and authorization, including a liability release as to any loss of data (which should always be backed up), software or network injury, or downtime, allowing iCRco technicians remote access to the product. Product may not be returned to iCRco without first obtaining a Return Material Authorization ("RMA") number from iCRco. Prior to providing an RMA, iCRco may require remote access the product. If iCRco determines that the product may be defective, is under warranty and necessitates a return to iCRco for service, you will be given an RMA number and instructions for return of the product. iCRco is not responsible for any unauthorized returned product, i.e. one for which an RMA number has not been issued by iCRco.
Warranty service requires all authorized returns be shipped to the iCRco factory prepaid and insured. All such authorized returns are the customer’s responsibility. For products sold and located within the United States, iCRco will pay for return shipping to the customer. For products outside the United States, the customer shall pay return shipping, customs charges, duties and related costs.
Products being returned are only to be shipped in iCRco approved shipping containers. Your original box and packaging materials are approved and should be kept for moving and/or shipping your product. Original and approved packaging may also be purchased from iCRco. iCRco shall have no liability nor responsibility for warranty service to any product that is not shipped in an iCRco approved shipping container or that is damaged from incorrect packaging or damage during shipping.
Additional Warranty Limitations and Extent of Warranty
This warranty does not apply if the product has been damaged by accident, misuse or abuse. In addition, warranty service does not include repair of failures or defects caused by: unauthorized attachments to any iCRco product; unsuitable physical or operating environment; maintenance or repair by anyone other than iCRco or the iCRco authorized dealer that sold you the product; operation of a product beyond its duty cycle; use of the product outside of its specifications; the use of supplies, parts, materials, software, or interfaces not furnished, authorized or recommended by iCRco. If the product, including any software has been opened, tampered with, modified or altered in any way without written authorization by iCRco, the warranty will also not apply.
This warranty applies only to products manufactured by, or for, iCRco, and that can be identified by the “iCRco” serial number as originally affixed to the product. Any modification to the iCRco serial number tag or its attachment to the product shall immediately void this warranty.
This warranty is non-transferable and subsequent owners must contact iCRco to establish if the equipment is eligible for an extended warranty.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY ICRCO PRODUCT OTHER THAN AS SPECIFICALLY SET FORTH HEREIN, AND ICRCO SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE INITIAL WARRANTY PERIOD AND NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of Remedies and Liability/Exclusion of Damages.
The exclusive remedy for any defective product is limited to the repair or replacement of the defective product. iCRco shall have a reasonable time after determining that a defective product exists to repair or replace a defective product. iCRco's entire liability for any product is limited to the actual purchase price for the product. This limitation applies even if iCRco cannot or does not repair or replace any defective product and your exclusive remedy fails of its essential purpose.
IN NO EVENT WILL ICRCO BE LIABLE FOR ANY GENERAL, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, including but not limited to, damages related to the loss of use, loss of recorded data, the cost of recovery of lost data, lost profits, the cost of the installation or removal or shipping of any product, the installation of replacement product, or any inspection, testing, or redesign caused by any defect or by the repair or replacement of any product arising from a defect in any product. This exclusion of damages applies even if you advise iCRco or an iCRco dealer of the possibility of such damages.
This limitation of remedies also applies to claims against any suppliers or dealers of iCRco. iCRco's and its suppliers' and Dealers' limitations of remedies are not cumulative. Such suppliers and dealers are intended beneficiaries of this limitation. iCRco is not liable for any claim by or against you arising from a third party claim.
Extended Warranty Coverage
Extended Warranty Coverage may be available at additional charge.
iCRco Extended Warranty Pricing & Limitations
iCRco may extend the initial warranty of any eligible product for up to two (2) twelve (12) month periods commencing from the date of the original warranty. In no event will iCRco warranty any product beyond three (3) years from its original shipping date.
If the product has been out of warranty for any period it may not be eligible for an extended warranty. In the event a product that has been out of warranty is defect free and deemed eligible, a reinstitution fee will be charged in addition to the above warranty price.
Extended Limited Warranty – Coverage and Limitations
iCRco’s extended warranty is an extension of the initial product warranty, including all limitations and requirements and thus, does not cover CR cassettes or other consumables, computers, monitors or any other third party hardware product or software. Your purchase of this extended warranty acknowledges your acceptance of the terms and conditions of this warranty.
iCRco’s Platinum Warranty
The Platinum Warranty is an additional coverage to the Extended Warranty. In addition to the terms and conditions of the Extended Warranty, the Platinum Warranty also offers the availability of a loaner product that will be shipped generally within 24 hours after exhausting remote and direct diagnostics of your product and after prompt approval by iCRco technical support management. This will allow the customer to generally continue operations with less downtime while the originally purchased product is being repaired. The loaner unit is available to the customer for up to one week after the customer’s original product is ready for return shipping.
The Platinum Warranty Upgrade also covers packaging, insuring and shipping of a loaner unit from iCRco to the dealer or customer. Proper packaging, insuring and shipping for returning the loaner unit to iCRco are to be prepaid and are the responsibility of the customer.
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